Terms of service

Ursaguard Terms of Service

Last updated: 11/11/2025

Welcome to Ursaguard. These Terms of Service (“Terms”) outline the rules for using our website and purchasing our products. By placing an order or accessing our site, you agree to be bound by these Terms. Please read them carefully before using our services.

1. About Us

Ursaguard (“we”, “us”, “our”) is a UK-based company specialising in sports protection and performance equipment.
For any enquiries, please contact us at:
📧 Contact@ursaguard.com
🌐 www.ursaguard.com

2. Use of the Website

You agree to use our website only for lawful purposes and in a way that does not infringe on the rights of, restrict, or inhibit anyone else’s use of the site.
All content on this website — including text, images, designs, and logos — is the property of Ursaguard and protected by copyright and trademark laws. You may not reproduce, distribute, or exploit any content without our written permission.

3. Product Information

We aim to ensure all product descriptions, images, and details are accurate and up to date. However, minor variations in colour, design, or packaging may occur.
All products are subject to availability, and we reserve the right to modify or discontinue any item without prior notice.

4. Orders and Payments

When you place an order with Ursaguard, you will receive an email confirming that we have received your order. This confirmation does not constitute acceptance. Your order is accepted once payment is processed and the goods are dispatched.
We reserve the right to refuse or cancel any order, for example, if stock is unavailable or there are payment issues.
All prices are listed in GBP (£) and include VAT where applicable.

5. Shipping and Delivery

We aim to dispatch all orders promptly. Estimated delivery times are provided for guidance only and may vary based on location or carrier delays.
Once your order has been delivered to the address provided, responsibility for the goods passes to you.

6. Returns and Refunds

We want you to be fully satisfied with your purchase.
Please refer to our Return & Refund Policy for full details, but in summary:

  • If your item doesn’t fit, we’ll arrange a free return and refund or exchange.

  • If your item is faulty or damaged, we’ll replace or refund it at no cost to you.

  • To maintain hygiene and fairness, items that show clear signs of use, wear, or alteration may not be eligible for a refund.

All returns must be initiated within 30 days of delivery by contacting contact@ursaguard.com.

7. Warranties and Liability

Our products are built to perform, but they must be used as intended.
We are not liable for any damage, loss, or injury resulting from misuse, neglect, or unauthorised modification of our products.
Nothing in these Terms limits your rights under UK consumer law or excludes liability for death or personal injury caused by our negligence.

8. Intellectual Property

All intellectual property rights in the Ursaguard name, logo, and product designs are owned by us. Use of our branding or materials without consent is strictly prohibited.

9. Privacy

We respect your privacy and protect your personal information in line with UK GDPR regulations. Please see our Privacy Policy for more details on how we collect and use your data.

10. Changes to These Terms

We may update these Terms from time to time. Any changes will be posted on this page with an updated revision date. Continued use of our site after changes are made constitutes acceptance of the new Terms.

11. Governing Law

These Terms and any disputes arising under them are governed by the laws of England and Wales. Any legal action will be handled in the courts of the United Kingdom.

Thank you for choosing Ursaguard — built to protect, designed to perform.